Return and Refund Policy

1. Return Window

Customers have the flexibility to initiate a return within 3 days from the delivery date. Our reverse pick-up service is available for most pin codes. In cases where reverse pick-up isn't feasible as per courier partner policy, you will need to self-ship the product(s).

2. Hygiene and Defects

1. Hygiene Considerations: Returns may be declined if it's evident that the item has been opened, worn, washed, or soiled due to hygiene reasons.
2. Defective Products: Defective products need not be returned unless confirmed by our Customer Experience Team. Images of defective products can be sent to support@vlmcmart.com for verification.

3. Returns Process

To initiate a return for a product, follow these steps:

• Click on the "Return" option on the My Orders page.
• We accept returns within 3 days of the order date. Please ensure that the product's packaging remains intact, just as it was delivered to you.

4. Exceptions

We regret to inform you that we do not accept returns for Products past their return window, Perishable foods.

5. Pickup and Self-Ship

1. Upon your request, we will arrange a pick-up within 2-3 days.
2. If you are in an area where pick-up service is unavailable, you may opt to self-ship the product using a courier service, preferably Speed Post.

6. Refund Initiation

After the product is picked up, we will initiate the refund process within 12-15 working days through the original payment mode from the date of pick-up, subject to successful quality checks.

7. Refund Timelines

• Wallet refund: Credited within a few minutes to the wallet.
• NEFT refund: Processed within 5 to 7 working days through original payment mode.
• Payment Gateway refund: Processed within 5 to 7 working days, excluding Saturdays, Sundays, and Bank Holidays through the original payment mode.

8. Sub Categories

• Pending Refund after Pickup: If your product has been picked up but you have not received your refund yet
  1. The refund process will be completed within 12-15 working days from the date of pick-up, assuming your return passes the quality check.
  2. Refund timelines remain as mentioned earlier.
• Delayed Refund: If it has been longer than the specified timelines: Please contact us using the provided means, and we will conduct a thorough investigation.
• Self-Shipped Refund: If you have self-shipped your product and are seeking a refund for the courier charge:
  1. Email us a screenshot of the courier receipt along with your order ID number.
  2. Our customer care executive will address your query.

9. Customer Support

For any assistance, reach out to our customer service executive: Use the provided contact details. We commit to responding within 24 hours.

10. Documenting Issues

If you wish to communicate an issue, please provide details using the appropriate form on our platform. Attach necessary documents, such as courier receipts, as required.

11. Compliance with Regulations

This refund and return policy complies with relevant consumer protection laws and regulations.

12. Refund Process

Upon receiving the products and completing the quality check, the product amount will be credited to your bank account. Refund of shipping and COD charges is not applicable.

13. Self-Shipping Instructions

For self-shipping returns, please securely pack the items to prevent damage during transit. Use a reliable local courier service and share the shipping details along with your Order ID at support@vlmcmart.com.

14. Replacement Process

To replace a product, follow the return procedure for the specific item. Once the team has done the quality check the replacement will be done within 1-2 working days.